Refunds and cancellations

This page explains how plan adjustments, cancellation requests and verified payment queries are handled for confirmed plan purchases.

Each request is checked against the plan details confirmed at the time of enquiry. Review timescales are confirmed by the owner once the request has been received.

Send a message if you wish to change or cancel a plan. Please include your enquiry details and the plan concerned so the request can be matched to the correct record.

If a payment query arises, we will review the confirmed payment record before responding. Activation issues are handled through direct contact so each scenario can be assessed on its facts.

For questions about a specific billing or activation situation, use the contact page to describe what happened. Refund eligibility depends on the terms confirmed for your plan, and no outcome is guaranteed before review.