Questions and answers
Frequently asked questions
Answers to common questions about plan details, setup, and how to send an enquiry. Where a price or service detail is still being confirmed, we say so plainly.
Plans and pricing
How pricing and plans work
Plan options are listed in GBP. Prices and inclusions are being confirmed, so please contact us for the latest details before deciding.
Are the prices final?
Prices are not listed yet. Please contact us to confirm current pricing and plan inclusions before deciding.
Which devices can I use?
The Installation Guide walks through common viewing devices step by step. If your device is not listed, send an enquiry and describe what you are using.
Is there a free trial?
We do not offer a free trial on this site, and we will not describe one unless it is confirmed.
Enquiries and support
Getting an answer
How quickly will I hear back?
We aim to reply to enquiries as soon as we can. We do not publish support hours, so please do not rely on a specific response time.
Why is some information marked as to be confirmed?
Channel counts, quality levels, uptime and licensing details need checking before we state them. We would rather show a gap than publish something unverified.
How do I ask a question that is not listed here?
Use the enquiry form on our Contact page and include the device or plan detail you would like us to clarify.
Still have a question?
Tell us which plan or detail you need to check, and we will reply directly.